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4a, Queens Yard, White Post Lane, Hackney Wick, London, E9 5EN

Please note we have a new address: Unit 4a, Queens Yard, White Post Lane, London, E9 5EN

These terms and conditions apply to all orders placed through the PEC website.

They do not affect your statutory rights as a consumer.

You must be over the age of 18 to place an order with us.
The contract for sale is made when we confirm receipt of your order by e-mail. We agree to send you the goods once we have received payment in full of the price, including any carriage charge and VAT. Please allow 10 days for cheques to clear.
The contract is governed by English law.

We will deliver the goods to you as soon as reasonably practicable but in no circumstances will we be liable for any delay in delivery or consequent loss. If we cannot deliver the goods within 30 days we will tell you. If you do not wish to wait you may cancel and any payment will be refunded.

Ownership and risk
Once the goods are delivered to you, they are your property and we are not responsible for any subsequent faliure or damage. If the goods are damaged in transit to you, we will replace them at our expense within seven days.

You may cancel your order at any time prior to delivery or within seven days from the date you receive the goods. If you wish to cancel or have other instructions please telephone +44 (0)20 7437 4633. If you have received the goods before you cancel, you must return them in their original packaging or with equivalent protection, at your expense. If an order is cancelled we will return the price of the goods within 30 days.

You should check the goods as soon as they arrive with you. We must be notified of any damaged or wrongly ordered stock within seven days. You may only return goods after the seven-day cancellation period if they are faulty, but they must be returned within one month. Refunds (including the cost of return carriage to us) will be made within 30 days of our receiving goods validly returned.

For business customers only
If you are purchasing on behalf of a business, or the goods are intended for business use, we will in no way be liable to you for any business losses, direct or consequential, that you may incur owing to the purchase of the goods. Any liability on our part (excluding liability for death or personal injury) shall not exceed the price paid for the goods.